Customer Service & FAQS
Your satisfaction is important to us. If you
have any questions regarding the on line store or need assistance please contact us via:
Phone at 1-931-486-2188.
Methods of Payment:
We accept all major
credit cards: Master Card, Visa, American Express and Paypal. We do not accept COD.
Sales Tax is only applicable to orders being shipped within
Shipping and Handling:
and handling charges are for a Standard Ground delivery.
Many of our prelaunch orders may take 3-4 weeks for delivery.
We will update you at the point of ordering, which items are being referred to.
To make changes to an order that has been submitted on our Store
site, please call Customer Service Assistance at 1-931-486-2188. You are welcome to leave messages at this number. You can
also send us an email at: firstname.lastname@example.org or use the contact form to expedite your request.
If for any reason you are not satisfied with your purchase please complete
the Exchange / Return form included in your shipment within 30 days of receipt, enclose it, along with the item(s) you
are returning, and mail to:
ADASSA Inc--- Returns Department
1009 Queens Place
Your account will be credited within 30 business days of receipt. Unfortunately, shipping
and handling charges are not refundable. Please note that all On Sale items are Final Sale. No Exchanges and/or Returns will
be accepted for these items. All returns must be unused and in new condition.
OUR SIGNATURE HANDBAGS:
Please be aware that since our bags are handmade, there
are occasions when the dimensions will be a slightly different than the one advertised. We have also tried
to provide accurate representation of the available fabric colors. Due to computer, monitor and/or video graphic card configurations,
there may be some degree of difference between the actual fabric colors and the swatches displayed on the monitor.
Most all of the bags are made of damask and heavy weight brocades and all of the linings are
a polyester-satin. These handbags are not washable. However, you may choose to dry clean them at the discretion of your dry
cleaners. For best results, we recommend spot cleaning your new handbags.